Consumer Law

Overview

We provide comprehensive services in consumer rights protection under the Consumer Protection Law No. 6502 (CPL). Our services cover defective goods and services claims (CPL Art.8-16), installment sales and distance contracts (14-day right of withdrawal — CPL Art.48), subscription agreements, warranty claims, consumer credit disputes, timeshare agreements, consumer arbitration committee applications, and consumer court proceedings.

Common Disputes

Defective goods claims (CPL Art.8)Defective services claimsDistance contract cancellation (14-day withdrawal)Warranty disputesConsumer credit disputesSubscription cancellationsTimeshare agreementsConsumer arbitration applications

Legal Process

In consumer disputes, the obligation to apply to the consumer arbitration committee depends on the monetary threshold in force on the application date. Since this threshold is updated annually, it should be verified through the Ministry of Trade and Official Gazette. Disputes exceeding the threshold and objections to committee decisions are brought before the competent court.

Frequently Asked Questions

Consumer Law

Consumer rights, defective goods/services, consumer arbitration, and consumer lawsuits.

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